ŞARJON Yenilenebilir Enerji ve Elektrikli Araç Şarj Sistemleri Tic. A.Ş.

INFORMATION TEXT ON

PROTECTION AND PROCESSING OF PERSONAL DATA

 

1. Protection of Information

As ŞARJON Yenilenebilir Enerji ve Elektrikli Araç Şarj Sistemleri Tic. A.Ş. (“COMPANY”), we would like to inform you about your personal data processed by COMPANY within the scope of the Law No. 6698 on Protection of Personal Data (“KVKK”) published in the Official Gazette dated 7 April 2016 and numbered 29677, primarily aiming to protect the privacy of private life and the fundamental rights and freedoms of individuals, and the Regulation on the Procedures and Principles to be Followed in Fulfilling the Obligation of Disclosure published in the Official Gazette dated 10 March 2018 and numbered 30356 under the heading of ‘Disclosure Obligation of the Data Controller’ with this Disclosure Text. This disclosure is related to informing you by the Data Controller COMPANY, about the purposes of preserving, processing, and sharing personal data, with the legal reasons for these, the persons and institutions to whom personal data may be transferred, the methods of collecting personal data, and your rights and authorities within the scope of KVKK.

 

2. Which Personal Data Are We Collecting?

Personal Data Category Descpription
Identity Information Name-surname, T.C. Identification number, identity card and driver’s license information
Contact Information Phone number (internal-cell phone), address, email address, postal code
Location Location information
Legal Transaction Information in correspondence with judicial and administrative authorities, information in lawsuit/execution files
Customer Transactions Call center records, membership number, transaction number, support and request information, usage information, service type information
Transaction Security IP address information, password information, website access information, username and password information
Risk Management Information processed for the management of commercial, technical, administrative risks
Other Vehicle information, vehicle plate information, charging station usage date and time, amount of electricity used

 

3. What is the Method and Legal Basis of Collecting Your Personal Data?

Your personal data is collected through all kinds of verbal, written, and electronic mediums.

Your personal data, within the scope of the Law No. 6698 on Protection of Personal Data, based on the following legal reasons:

  1. Being directly related to the establishment or performance of a contract.
  2. Being necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.
  3. Being necessary for the data controller to fulfill its legal obligation.
  4. Being necessary for the establishment, exercise, or protection of a right.

is collected and processed within the scope of these specified legal reasons.

 

4. What Purposes Do We Process Your Personal Data For?

Collecting, using, and processing your personal data is of great importance for the COMPANY to carry out its activities in the best possible way, especially to fulfill its obligations within the scope of the legislation.

Your personal data is processed for the following purposes:

  • Ensuring the provision of charging services and the conduct of these activities in compliance with relevant regulations,
  • Providing services as per contracts within our scope of activities and enhancing the quality of these services, fulfilling COMPANY’s sales and after-sales support activities,
  • Ensuring legal and commercial security,
  • Managing regulations, compliance, and legal processes,
  • Maintaining relationships with public institutions, organizations, and other entities,
  • Conducting and executing occupational health and safety, customer relations, and call center processes,
  • Carrying out support services, fulfilling obligations, ensuring customer satisfaction, and conducting corporate communication activities,
  • Planning and executing corporate sustainability, corporate governance, strategic planning, and information security processes,
  • Developing applications and ensuring their continuity,
  • Conducting financial operations and monitoring financial matters,
  • Addressing consumer complaints,
  • Managing lawsuits and execution proceedings involving our COMPANY,
  • Conducting consultancy, partnership, procurement, tender, and sales transactions.

These are the limited purposes for which your personal data is processed.

 

With your explicit consent, your personal data including Identity Information, Contact Information, Location, Customer Transaction Information, Marketing (behavioral data and cookie data on websites and mobile applications, survey data, usage habits, etc.), and Other (vehicle information, vehicle plate information, charging station usage date and time) will be processed for the following purposes:

  • Conducting campaigns,
  • Increasing customer satisfaction,
  • Measuring and improving brand perception,
  • Conducting market research and survey processes,
  • Conducting segmentation and marketing analysis studies, offering gifts, promotions, and targeted promotions; sending special greetings, wishes, rewards, draws, and reminders of content that may be appreciated,
  • Customizing products and services offered by the COMPANY according to your preferences, usage habits, and needs, and sending commercial electronic messages in this context,
  • Promoting and marketing campaigns, products, and services to all customers and/or personalized campaigns, and informing about campaigns and discounts; providing membership, event participation, and economic benefits and facilitating their use,
  • Organizing events and trainings and determining participants.
  • Promoting products and services provided by our business partners, suppliers, affiliated companies, and direct or indirect shareholders, as well as their own products and services.

These are the limited purposes for which your personal data will be processed.

 

Your personal data is used and processed by the COMPANY with the purpose of serving you within the framework of the Personal Data Protection Law (KVKK) and under its supervision, with utmost confidentiality. The COMPANY ensures that your data is processed in compliance with the law and principles of honesty, that the data is accurate, not used beyond the scope of processing, processed for legitimate purposes, kept up to date, and retained for a reasonable period necessary for the intended purpose.

 

5. To Whom and For What Purposes Do We Transfer Your Personal Data?

Purpose Of Transfer Legal Cause
Our suppliers providing services in the scope of information technologies including software, maintenance, security, and hosting of personal data. The processing of data is necessary for the legitimate interests of the data controller.
Our suppliers enabling payment transactions or facilitating the use/storage of bank/credit card information. The processing of data is necessary for the legitimate interests of the data controller.
Firms or charging network operators with whom ŞARJON has agreements within the scope of roaming processes. The processing of data is necessary for the legitimate interests of the data controller.
Suppliers from whom cargo services are obtained for the purpose of delivering RFID cards. The processing of data is necessary for the legitimate interests of the data controller.
Public authorities legally authorized and private institutions legally authorized within the scope of our legal obligations. It is necessary for the data controller to fulfill its legal obligations.

 

Processing data is necessary for the establishment, exercise, or protection of a right.

 

The processing of data is necessary for the legitimate interests of the data controller.

 

These data are processed within the framework of the policies and procedures determined in accordance with the Regulation on the Deletion, Destruction, or Anonymization of Personal Data, for the period required by the COMPANY’s activities and legal regulations. When there is no longer a relationship with the COMPANY, or when there is no reasonable or legal requirement or necessity for retention, they are deleted.

 

6. What Are Your Rights as a Data Subject According to Article 11 of the KVKK?

We inform you that you have the following rights under Article 11 of the KVKK:

  • To learn whether your personal data is being processed,
  • To request information if your personal data is being processed,
  • To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
  • To know the third parties to whom your personal data is transferred, whether domestically or internationally,
  • To request the correction of your personal data if they are incomplete or incorrect,
  • To request the deletion or destruction of your personal data within the framework of the conditions stipulated in the Law,
  • To request that the correction of your incomplete or incorrect personal data be notified to third parties to whom your personal data has been transferred,
  • To request that the deletion or destruction of your personal data be notified to third parties to whom your personal data has been transferred,
  • To object to the occurrence of a result against you as a result of the analysis of your processed data solely through automated systems,
  • To demand compensation if you incur damages due to the unlawful processing of your personal data.

You can send your requests regarding the above-mentioned rights to the contact addresses provided below.

 

7. How Can You Exercise Your Rights Regarding the Personal Data You Have Provided to Us?

In accordance with the Regulation on the Procedures and Principles of Application to the Data Controller, you can submit your requests within the scope of Article 11, which regulates the ‘Rights of the Data Subject’ of the Law, to the COMPANY headquarters in writing, through the contact information provided in the table below, via Registered E-mail Address (‘KEP’), with a secure electronic signature or mobile signature, or through the COMPANY’s email address using the electronic mail address you have previously notified to our company and registered in our system.

In your application, it is mandatory to include the following information specified in the 2nd paragraph of Article 5 of the Regulation on the Procedures and Principles of Application to the Data Controller (“Regulation”):

  1. Name, surname, and signature if the application is in writing,
  2. For Turkish citizens, Turkish Identification Number (T.C. kimlik numarası), for foreigners, nationality, passport number, or, if available, identification number,
  3. Residential or business address for notification purposes,
  4. If available, the email address, telephone, and fax number for notification, and
  5. Subject of the request.

We would like to inform you that you can submit your Data Subject Request to us by filling out the “Data Subject Request Form”.

According to the nature of your request, your applications will be concluded free of charge within the shortest time and no later than thirty days; however, if the process requires additional costs, you may be charged a fee according to the tariff determined by the Personal Data Protection Board.

I acknowledge and declare that I have been informed in accordance with the Law regarding my processed data and rights.

 

*You can find the information about the Data Controller Company in the table below.

Data Controller ŞARJON Yenilenebilir Enerji Elektrikli Araç Şarj Sistemleri Tic. A.Ş.
Address

(written application)

 Şerifali Mah. Münevver Sk No:10/2 Ümraniye, İstanbul
E-mail Address info@sarjon.com.tr
KEP Address sarjon@hs01.kep.tr

 

8. Changes

The COMPANY reserves the right to make changes to its policies and procedures regarding personal data to ensure compliance with legislative changes.